trust

your accounts

we never ask for a password. you add us as a user on your google profile, yelp and domain, and you can remove us any time. your domain, profiles and site stay yours.

your money

card numbers are typed into our payment processor's own secure field and never reach our servers. we see that a payment happened, not the card.

your customers' data

each client's data is kept apart from every other client's. the assistant answering for one business cannot read another's, and the code that enforces it is tested before every release.

our ai

when an assistant talks to a customer it says it is an assistant, in the first reply. it does not start conversations on its own.

our numbers

every figure in a check or a report has a source we can show you. when we could not measure something we say that, instead of guessing.

who handles data for us

supabase (database), vercel and cloudflare (hosting), stripe (payments), resend (email), telnyx (phone and text), retell (voice assistant) and anthropic (the language models, through vercel's ai gateway). we use each for one job.

if something breaks

every error in our systems is logged and read within minutes, and what is measurable from outside is on the status page. if you see a problem first, tell us.

live health is on the status page. the terms are in the service agreement. to report a security problem or ask anything: kaya@thornbury.ai.